Plans are monthly rolling pre-pay plans rather than fixed-term contracts. Check the app for current plan-change and cancellation terms, or contact support.

Start with how much mobile data you use.

• If you use little mobile data and are mostly on Wi-Fi, look at PLAN_A.

• If you use maps, messaging and social media on the go, look at PLAN_B.

• If you stream, use a hotspot or are rarely on Wi-Fi, look at PLAN_C.

See the current plan details in the app for each plan’s name, allowance and price. If you have a one-off busy month, an extra data bolt-on may be enough.

There is no physical SIM or handset bundled with the plan. See the current app details for available plan and account options.

We keep things simple. There are three monthly rolling plans. The current plan names, data allowances and prices are shown in the app and on the website.

You pay by debit or credit card in the app on your billing date. You can change plan or cancel when you need to.

The available extras are an extra data bolt-on and a roaming bundle. See “What do you not offer?” for the things we do not sell.

Fair-use terms, if they apply, are set out in the current plan and roaming details. Check the app or website for the current policy and any limits before using the service. Contact support if you need help understanding the terms.

Check the new phone supports eSIM and is unlocked, and meets the software requirements for one-tap install.

Open our app while the old phone still works and use the eSIM transfer option, if available. Install the new activation on the new phone with the one-tap link or a new QR code, on Wi-Fi.

Once the new phone is working, delete the old eSIM. Do not scan the original QR code again. If the transfer option is not available, chat to us so we can help issue a new activation.